WELCOME TO CANDY SPENDER JEWELS

PLEASE READ THROUGH OUR TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER.
BY VISITING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE
TERMS AND CONDITIONS SET OUT BELOW. PLEASE ALSO READ OUR PRIVACY POLICY REGARDING
HOW WE MANAGE INFORMATION PROVIDED BY YOU.

PRICES, SPECIFICATIONS, AVAILABILITY AND TERMS OF OFFERS MAY CHANGE WITHOUT NOTICE.
CORRECT PRICES AND PROMOTIONS ARE VALIDATED AT THE TIME YOUR ORDER IS PLACED.

WE MAY CHANGE THESE TERMS FROM TIME TO TIME WITHOUT NOTICE TO YOU.
CHANGES WILL APPLY TO ANY SUBSEQUENT ORDERS RECEIVED.

Ordering

After you have paid for your order through our store at Big Cartel (you automatically get sent there when you click on
a piece of jewellery on the home page) we will acknowledge your order and inform you by email when you should expect
to receive your piece.

Acceptance of your order and completion of the contract between you and Candy Spender Jewels
will be effective when we dispatch the goods to you. The sale contract is therefore concluded in Melbourne, Australia
and the language of the contract is International.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation
for payment, of if the item you’ve ordered is out of stock.

Payment

All payments get managed by PayPal through our online store. If you do not wish to pay through PayPal, please contact us,
to arrange an alternative method. (eg: EFT, Postal order).

Shipping within Australia

All products went within Australia are delivered via Express Post, unless you state you would prefer some other method.
Please note registered post will incur the cost of such.

Most orders will be delivered within 3-14 days from the time you place your order subject to availability. We will inform
you of when you can expect your goods, as soon as we have confirmation of your payment.

Overseas Delivery Information

We deliver to most conoutrnies and all orders are sent via Australia Post Airmail.

NB Currently we are offering all deliveries Nationally and Internationally free of charge.

Returns and Refund Policy

Please choose carefully as no refunds will be given unless merchandise is faulty due to
an oversight or error on our part.

Unworn items may be returned within 7 days for an exchange or credit only.
All labels and packaging must be included for an exchange or credit. We will not
exchange or credit any item which has signs of wear, including perfume or make-up.

Care for your Candy Spender Jewels treasures

All jewellery leaves our studio with full care instructions, and wrapped in acid-free tissue paper
to insure long life.
Each Candy Spender jewel is hand-made with love and care in our studio in Melbourne, Australia.
Treated with the same love and care with which it was made, and by following the simple care guide
below, your jewels should last you a lifetime. (or several!)

CARE INSTRUCTIONS

After each wear, wipe you jewels with a soft cloth to remove any traces of oils from your skin, or perfume & make-up.
Keep wrapped separately in acid-free tissue paper supplied.

DO NOT SPRAY WITH PERFUME OR HAIRSPRAY. EXCESSIVE EXPOSURE TO WATER OR HEAT MAY ADVERSELY AFFECT YOUR JEWELLERY PIECE.

LIFE TIME WARRANTY

Stringent workroom values and much care insure that Candy Spender Jewels are high quality, long-lasting treasures.
However, if due to an oversight on our part a problem occurs we will repair or replace at no cost.
This warranty does not however extend to normal wear-and-tear.
We are willing restore much loved jewellery pieces at a small cost.

 Packaging

All Candy Spender jewels leave our studio with our signature pouches, or boxes, as well as
care instructions.

Privacy Policy

At Candy Spender Jewels we respect your privacy. We collect personal information only for the purposes
of fulfilling your order and to personalise your shopping experience. This may include your name, email address,
phone numbers, home address and shipping details.

We may also use the information to assist in providing you with relevant information about our product and special
offers that may be of interest to you but only if you subscribe to our newsletter.

Any information that we no longer require is destroyed securely.

We may also use personal information to perform credit checks, to authenticate your identity, to validate your credit card,
to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned.

Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.
If you have any questions please feel free to contact us.